Return Policy

Return Policy

At Pro-Binding we will gladly accept returns within 15 days of your original purchase. You will be refunded the amount of your original purchase minus a 20% restocking fee. If you wish to return equipment within the first 15 days it must be in its original packaging and in resalable condition. Supplies submitted for return must unopened and unused. If you wish to return an item please contact us for a Return Authorization and return it to us at your expense. Any products received without a return authorization will not be accepted. Returns will not be accepted on items more than 15 days after purchase.

Some items carried by Pro-Binding are considered custom and are not accepted for return. Such items include hard cover cases, custom sized combs (15 ring), customizable thermal binding covers, pre-punched paper or covers, colored coil in sizes larger than 16mm, 3:1 pitch coil, 5:1 pitch coil or coil in lengths other than 12″ and any imprinted materials. Other non returnable products include all service parts (including blades, dies and cut sticks), boards and easels, pouches with slots, 8.5″ x 5.5″ products and other non standard sized covers. These items are made or cut specifically for your order and thus can not be returned.

After the 15 day return period, machines that are defective or broken are covered by the manufacturer under the terms of their warranty. If you have questions about the terms or conditions of the manufacturer warranty on any items please contact us by email at customerservice@pro-binding.com or call us at (866) 789-4330.